Return & Refund Policy

🕒 Quick Returns Window

  • Grocery & Perishables: Returns not accepted unless the item is damaged, expired, or incorrect.
  • Packaged Products (Snacks, Beverages, Personal Care, etc.): Return within 24 hours of delivery.
  • Non-Perishables (Electronics, Home, Toys, etc.): Return within 3 days of delivery.

📦 Eligibility Conditions

  • Items must be unused, in original packaging, and in resalable condition.
  • Refunds/replacements are processed only after quality check.
  • Opened, used, or tampered items are not eligible for return (except in case of defect).

🚚 How to Request a Return

  1. Go to My Orders → Select item → Tap Return / Report Issue
  2. Share a photo if the product is defective, damaged, or wrong.
  3. Our team will verify and arrange pickup or provide refund instructions.

💰 Refund Timeline

  • Wallet/Store Credit: Instant, upon return approval
  • UPI/Credit/Debit Card: 1–3 business days
  • COD Orders: Refunded via UPI or store credit

⚠️ Note:

For food safety, we do not accept returns on fresh fruits, vegetables, dairy, or meat unless there's a genuine issue reported within 4 hours of delivery.